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FREQUENTLY ASKED QUESTIONS
Questions that apply to ONLINE Photo plates:
Q: Where does my OFICIAL ONLINE PROCESSING CERTIFICATE number go?
A: The certificate number goes in the coupon code box under sales and discounts located on the following page after you add to cart. If you need further assistance, please call 1-877-373-3828.
Q: What is the standard turnaround time for plate making?
A: From the time we receive the order it usually takes about three weeks to get the order back to you.
Q: When would orders need to be in to guarantee Christmas delivery?
A: You will need to allow at least four weeks receiving your order back from the time we receive it in house.
Q: Can the plates be used in the dishwasher, microwave, or oven?
A: They can be used in the dishwasher only. Putting them in the microwave or oven could cause them to blister and burn.
Q: Can I send in more than one photo to be used together on the same plate?
A: Yes, if you can digitally manipulate your own design. We accept online exactly the way you send it.
Q: Where can I buy more kits?
A: www.genevieves.com
Q: What about residual orders for this product?
A: There are no residual options inside the purchased kit of the fundraiser. Residual ordering will only take place if you go online to order more from Genevieve at www.genevieves.com.
Q: What if I send a photo with questionable content?
A: We will not produce your plate. We are a family based business and will discern if an order should be returned back to you. We reserve the right through our entire process to return questionable content. (i.e. undressed, foul language, degrading images of others, or any other image we deem inappropriate.)
Q: How are the plates shipped?
A: Details are provided on each certificate specific to your type order. Typically, we ship plates using postal service. There is not currently a way to track and trace each package once it leaves our facility.
Q: How do I know if my order has shipped?
A: Fax your order status request to 1-972-709-1428
Q: Is image resolution important?
A: Resolution impacts the final outcome of your finished product. Please remember that the higher the resolution (which is “fine mode” on your camera), the sharper the image on the final product. For best results, set your digital camera to “fine” mode before you click the photo of choice for this product. Rule of Thumb: For best results, set your digital camera on “fine” mode and click away! Consult your camera guide to find “fine” mode.
Q: Can I scan a photo and upload it online?
A: Yes, but keep in mind that if you choose to scan an existing photo, the DPI is important. In other words, scanning requires that you change your settings on your scanner before you scan the photograph. Scan your photograph at 300 DPI. Most scanners are set to default to scan at 72 DPI. If you scan (or print out) at 72 DPI, you will get “newspaper” grainy type quality.
Q: What is DPI?
DPI is a terminology used to describe dots per inch in an image (photograph). Very simply, the higher the DPI, the better the picture will reproduce. Minimum DPI should be 300 DPI. Anything lower will not reproduce as well. Most CDs you obtain from quick photo stores (such as pharmacy stores, grocery stores, etc.) is saved to disk at 72 DPI. 72 DPI will give you the grainy newspaper appearance. |